Soft Skills

eye contactMake eye contact:


Eye contact helps to regulate the flow of communication. It signals interest in others and increases the credibility of the speaker.





facial expressionManage your facial expressions:


Smiling is a powerful cue that transmits happiness, friendliness, warmth and liking. A smiling face gives an impression of a likeable,  friendly, warm and approachable person.





gesturesUse gestures:


A person may be perceived boring and stiff is he/she fail to gesture while speaking. A lively speaking style captures attention, makes the material more interesting and facilitates understanding.




posture1Posture and Body Orientation:


Numerous messages are communicated by the way one talks and moves. Standing erect and leaning forward communicates that you are approachable, receptive and friendly. Interpersonal closeness results when you face your audience. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.





A comfortable distance for interaction with others is dictated through cultural norms. You should look for signals of discomfort caused by invading other's space. Some of these are rocking, leg swinging, tapping and gaze aversion. In large rooms, space invasion is not a big problem. In most instances, there is too much distance. To counteract this, move around the room to increase interaction with the audience. However, keep in mind that audience interaction should not dissuade you from the main or core area of presentation.



vary your voiceVary your voice:


Speaking in a monotone voice is one of the major criticisms of speakers. These type of speakers are perceived as boring and dull by the listeners. It has been reported that people learn less and lose interest more quickly when listening to those who have not learned to modulate their voice.





manage your nervesManage your nerves:


Tension is the main enemy of a presenter, which ruins his/her voice, posture and spontaneity. As the throat tenses the voice becomes higher. Shoulders tighten up and limit flexibility while the legs start to shake and cause unsteadiness. The presentation becomes boring and non-articulated as the speaker limits his/her scope to note reading.Welcome your nervousness and go on with the presentation without feeling bogged down is the key to overcome this segment.



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